Troubleshooting Workflow Notification Mailer Issues

Troubleshooting Workflow Notification Mailer Issues

Find Workflow Notification Mailer is up and Running?

SELECT component_name, component_status
FROM fnd_svc_components
WHERE component_type = 'WF_MAILER';

Workflow log’s: FNDCPGSC*.txt under $APPLCSF/$APPLOG directory

Find the Failed One’s?

Select NOTIFICATION_ID, MESSAGE_TYPE, MESSAGE_NAME, STATUS, MAIL_STATUS, FROM_USER, TO_USER from wf_notifications where MAIL_STATUS='FAILED';

Check pending e-mail notification that was pending for process.

Sql> SELECT COUNT(*), message_name FROM wf_notifications
WHERE STATUS='OPEN'
AND mail_status = 'MAIL'
GROUP BY message_name;

Sql> SELECT * FROM wf_notifications
WHERE STATUS='OPEN'
AND mail_status = 'SENT'
ORDER BY begin_date DESC


Check the Workflow notification has been sent or not?

select mail_status, status from wf_notifications where notification_id=<notification_id>

--If mail_status is MAIL, it means the email delivery is pending for workflow mailer to send the notification
--If mail_status is SENT, its means mailer has sent email
--If mail_status is Null & status is OPEN, its means that no need to send email as notification preference of user is "Don't send email"
--Notification preference of user can be set by user by logging in application + click on preference + the notification preference

1. Verify whether the message is processed in WF_DEFERRED queue

select * from applsys.aq$wf_deferred a where a.user_data.getEventKey()= '<nid>'
<nid> - notification id

2. If the message is processed successfully message will be enqueued to WF_NOTIFICATION_OUT queue, if it errored out it will be enqueued to WF_ERROR queue

select wf.user_data.event_name Event_Name, wf.user_data.event_key Event_Key,
wf.user_data.error_stack Error_Stack, wf.user_data.error_message Error_Msg
from wf_error wf where wf.user_data.event_key = '<nid'>
To check what all mails have went and which all failed ?

Select from_user,to_user,notification_id, status, mail_status, begin_date
from WF_NOTIFICATIONS where status = 'OPEN';

Select from_user, to_user, notification_id, status, mail_status,begin_date,USER_KEY,ITEM_KEY,MESSAGE_TYPE,MESSAGE_NAME begin_date
from WF_NOTIFICATIONS where status = 'OPEN';

Users complain that notifications are stuck ?

Use the following query to check to see whatever the users are saying is correct

SQL> select message_type, count(1) from wf_notifications
where status='OPEN' and mail_status='MAIL' group by message_type;

E.g o/p of query -

MESSAGE_Type      COUNT(1)
--------        ----------
POAPPRV                     11           --- 11 mails of Po Approval not sent ---
INVTROAP                    12
REQAPPRV                  9
WFERROR                     45             --- 45 mails have error


If Mail not received by User ?

select Name,DISPLAY_NAME,EMAIL_ADDRESS,NOTIFICATION_PREFERENCE,STATUS
from wf_users where DISPLAY_NAME=’xxx,yyy’ ;

Status – Active
Notification_preference-> Mailtext
Email Address should not be null

Notification not sent waiting to be mailed ?

SQL> select notification_id, status, mail_status, begin_date from WF_NOTIFICATIONS
where status = ‘OPEN’ and mail_status = ‘MAIL’;
To debug the notification id ?

$FND_TOP/sql
run wfmlrdbg.sql