R12 E-Business Suite Users Report Responsibilities Are Missing From The EBS Home Page, After Login The Responsibility Page Is Blank 

Symptoms:

-Intermittently responsibilities are missing from the Personal Home Page, or after user login the responsibilities homepage is blank.
(or)
-Missing responsibilities for a user in the navigator page during logon.
-After upgrading and patching, the System Administrator responsibility no longer appears in the Navigator.
-Some users cannot see/receive their open notifications due to missing responsibilities.
-Some users get notification e-mails even though their responsibilities are end-dated
-If a user is end-dated, a user's responsibility creates duplicate row
-Newly added responsibility is not displayed until Apache is bounced
-Intermitent issue: After resetting user passwords using the "Login Assistance " > "Forgot Password" link, users do not see their responsibilities in home page and get the following message:
"There are no active responsibilities available for this user"
"System Administrator" responsibility missing

Cause:

Workflow Roles are out of sync.

Solution:

To resolve the issue test the following steps in a development instance and then migrate accordingly:

1. Run the sync responsibility data into the workflow tables concurrent request via the following steps:

a. Navigate -> System Administrator > Concurrent > Request: Submit a New Request
b. Select request "Sync responsibility role data into the WF table"

2. Retest the user login and confirm the responsibilities now appear as expected.

3. If the issue still occurs, test the following set of additional steps to see if the problem is resolved:

a. Run request -> "Compile Security" - For parameter Everything, select Yes
b. Run request -> "Workflow Directory Services User/Role Validation" with: 'Fix dangling user/roles', 'Add missing user/role assignments' and Update WHO columns in WF tables set to "yes"
c. Run request -> "Synchronize WF LOCAL tables"
d. Run request -> "Create FND_RESP WF ROLES"
e. Run request -> "Sync responsibility role data into the WF table."
f. Follow MOS Doc ID 759038.1 How To Clear The Cache Using Functional Administrator.

4. Retest the user login and confirm the responsibilities now appear.

Reference metalink Doc ID 2259375.1